David and the Senexus Team recently supported us as we navigated a time of crisis in our family, resulting in my parents-in-law both being placed together in an exemplary residential aged care facility.
To say that our engagement with David made a huge difference to our feelings of uncertainty, worry and despair at this time is a significant understatement.
From our very first engagement with David, our interactions via phone, email and face to face have validated him and his experience as thoroughly professional, incredibly knowledgeable, compassionate, organised, and with a wide and helpful network of contacts, all of whom expressed their positive experience of working with him.
The fact that we had pre-empted our need for his services and retained him two years ago was a huge help to us when the inevitable crisis occurred. As a result of this preparation, within 1 business day David had sent out applications to 10 nursing homes in our area, one of which eventually resulted in permanent placement for both individuals. Nothing short of a miracle in the current climate of way too many people needing beds and way to few beds available.
As an aside, please do not expect miracles of aged care brokers. The situation has never been more difficult in this sector and everyone in it is under significant stress. Despite this obvious pressure, David remained calm, supportive, hopeful, affirming and was a clear and helpful communicator over the whole process.
Whilst you can expect these situations to be distressing, unsettling and uncomfortable, the relief of being able to allow someone to steer us through the process was profound.
We are deeply grateful to David and his team for supporting us all through this challenging time and highly recommend Senexus to anyone who knows they are looking down the barrel of this scenario for themselves or their loved ones.
